Hafner's Tavern & Liquor Store in Moline, Illinois

By far the worst dining experience I've had in recent memory. Apparently people go there for the "great food", but I never got the chance to taste it. The drinks were awful. How a bar can screw up a margarita is beyond me. We sat there for 20 minutes before we were waited on. It took over an hour before we started to see our food. Half of our table was served, then the ONE WAITRESS FOR THE ENTIRE HOUSE OF ABOUT 30 PEOPLE brought out food for another table. I stated loud enough for her to hear that we ordered well before that table. She got an attitude and told me she can't control the order in which the cook sends out food. A more appropriate response would have been to apologize and tell me that sometimes the cook gets the order wrong, particularly when they're busy. Then when she finally brought the rest of the food to our table, she brought me the wrong meal. Not just a little wrong... A completely different meal. Said "excuse me miss this isn't what I ordered." She very rudely said "well when I asked if that's what you ordered you said yes but whatever" and grabbed the plate. Given that I ordered once and she handled many orders that night, I'm pretty sure i remembered my own order. At that point I got up and walked out. My fellow diners had their food and finished their meals. As a sales and customer service manager, I am well-versed in the difference between good and bad customer service, and in how to handle situations like this from the establishment's perspective. Maybe they were having a bad night, because somehow this place has flourished for years. But I will never set foot in there again, and anyone who mentions this place to me will hear about this awful experience.